Last updated: 7 August 2026
Gripastudio is a shared creative environment where clients, artists, educators, performers, businesses, neighbours, crew, and nature coexist. These Terms and Conditions are intended to protect the safety, comfort, integrity, and continuity of that environment. By submitting a booking request, you confirm that you have read, understood, agreed to, and are bound by these Terms and Conditions, together with any applicable policies of Gripastudio and its partners or vendors, including cancellation and safety policies.
To protect people, property, operations, and the reputation of the venue, Gripastudio may enquire, decline, cancel, modify, suspend, or stop a booking or event where, in its sole assessment, the activity is unsafe, unethical, materially different from the approved booking, disruptive, or potentially in breach of any law, regulation, social norm, or provision of these Terms and Conditions.
As the contracting client and event host, you accept responsibility for your event and agree to indemnify and hold harmless PT Gripa Studio Indonesia (Gripastudio), its management, hosts, crew, operators, and authorised representatives from claims, losses, liabilities, costs, or expenses arising from your event, your guests, your vendors, your equipment, or your use of the premises, except to the extent that such liability cannot lawfully be excluded.
You, your guests, vendors, crew, representatives, and all affiliated parties must comply with these Terms and Conditions, all house rules, safety requirements, and reasonable instructions given by Gripastudio management or crew from time to time while on the premises.
Published prices, rental rates, and service fees on our website, brochures, or other materials may change without prior notice. The price confirmed for a booking is the amount stated in the official invoice issued to the client, subject to approved changes, additional services, overtime, damages, penalties, or other charges arising under these Terms and Conditions.
Gripastudio may update the venue layout, available features, add-ons, website content, photographs, and descriptions at any time. Photographs and promotional materials are illustrative; we do not guarantee that the venue appearance, furnishings, features, or add-ons will remain identical to earlier representations.
Gripastudio may revise these Terms and Conditions from time to time. An updated version becomes effective when posted on our platform. You are responsible for reviewing the version applicable at the time of your booking. Continued use of its services after an updated version takes effect constitutes acceptance of the revised Terms and Conditions.
Bookings must be made and executed by an adult aged 21 or older, or by a legally authorised representative of an institution or business entity. Gripastudio may decline or terminate a booking, or require an adult co-signer, if the primary applicant does not meet these requirements. By proceeding, the primary contracting party accepts full legal and financial responsibility for the booking, the conduct of all guests and vendors, compliance with house rules, and liabilities arising from use of the premises and add-ons.
Before submitting a booking request, you - whether acting personally or as an authorised representative or person in charge (PIC) - warrant that all information provided is accurate, relevant, complete, and current. Preparation time, including loading-in, setup, cleaning, tear-down, and loading-out, must be included within the total booking duration. Booking requests should be submitted at least 24 hours before the event and remain subject to review. An automated email will confirm successful submission; it does not constitute approval or confirmation of the booking.
You may request additional facilities or add-ons. They are provided as-is, subject to availability, and should be confirmed at the time of booking or before the event. Add-on charges are based on the duration of the studio booking unless otherwise stated, are included in the invoice, and must be paid before the invoice expires. Add-ons may be modified or cancelled without penalty up to 24 hours before the event, subject to availability and any revised charges. You are responsible for proper use of all add-ons. Damage, loss, misuse, or excessive wear will be charged to you. Gripastudio is not liable for loss or damage arising from use of add-ons except where liability cannot lawfully be excluded.
Every booking request and every request to update booking details is subject to Gripastudio review. We may request further information about the event, participant or attendee lists, guest profiles, official identification, or other details required for approval, security, or operational planning. Capacity limits vary according to the studio, layout, and activity type, including seated, standing, or active sessions. You must ensure that attendance never exceeds the approved capacity. For safety and operational balance, Gripastudio may limit the type, scale, or frequency of concurrent activities during particular operating hours, including limiting large sessions such as yoga classes or recital shows. Depending on complexity, review may take more than 24 hours. A rejection notice will state the reason for denial.
Events beginning before or ending after standard operating hours of 08:00-20:00 are subject to an overtime charge of at least IDR 100,000 per hour. Loading or unloading heavy equipment or decorations is subject to a one-time loading charge of IDR 200,000. Additional charges may apply where the scope, timing, equipment, staffing, or operational impact exceeds the approved booking.
Gripastudio may require a refundable security deposit as collateral. Additional costs, damages, penalties, or unpaid charges may be invoiced separately or deducted from the deposit. Any remaining balance will be returned in accordance with the refund process.
Approval will be communicated with an invoice and payment link. Where available, the payment link may allow either full payment or a 30% down payment (DP). Gripastudio may remove the DP option for clients previously flagged for non-commitment, including repeated expiry of invoices followed by re-booking of the same or substantially similar studio or time slot to regain access to the DP facility. In such cases, Gripastudio may require full payment, reject the request, or apply the Failure to Commit provisions. A booking is confirmed only upon receipt of full payment or the permitted DP, after which the studio is reserved exclusively for you. If payment is not received before invoice expiry, the request is automatically cancelled. The DP is non-refundable and non-transferable. Any outstanding balance must be paid no later than 24 hours before the event. Access will be denied until the invoice has been paid in full.
Booking changes require review and approval. Requests must be submitted through [email protected] or the client dashboard no later than 24 hours before the event. Only the event time, duration, and addition or removal of facilities or add-ons may be updated, subject to availability and revised pricing. A change to any other material detail requires cancellation and a new booking. Any invoice issued for an approved update must be paid in full immediately.
Cancellation requests must be submitted through [email protected] or the client dashboard no later than 24 hours before the event. A cancellation received more than 14 days before the event may qualify for a refund of up to 70% of the invoiced amount. No refund will be processed for a cancellation received 14 days or less before the event. Down payments are non-refundable, and payments cannot be transferred to another booking. Gripastudio may retain reasonable costs already incurred in connection with the booking or cancellation. A full refund will be processed only in a qualifying force majeure situation, including government-mandated restrictions, subject to validation.
Approved refunds are generally processed within approximately seven days after validation. Claims concerning service failure, billing discrepancy, cancellation, or refund must be submitted in writing to [email protected]. Gripastudio may request supporting information or documents, which must be provided promptly. Every claim, including submission of requested supporting material, must be finalised within seven calendar days after the event. Claims submitted or left incomplete after that period will not be considered because the circumstances may no longer be verifiable. Refunds cannot be converted or transferred into credit for a future booking. Applicable bank charges are borne by the client.
A StudioPass containing the booking details will be emailed after the invoice has been paid in full. Our crew may ask to validate the StudioPass before entry; please present it upon request.
A no-show for a confirmed event is treated as withdrawal from the booking. All payments, whether full payment or DP, will be forfeited and no refund will be issued. Gripastudio may flag, red-flag, or permanently blacklist clients who show a pattern of non-commitment, including no-shows without notice or repeated invoice expiry without communication or cancellation. A blacklisted client may be refused future bookings and use of Gripastudio facilities or services.
A technical coordination meeting may be arranged on-site or online at a mutually suitable time to discuss matters such as the event rundown, seating and stage layout, lighting, loading and unloading, and other operational requirements.
Unless an event is produced or co-produced by Gripastudio, the Gripastudio name, brand, logo, or other collateral may not be used in promotional or event materials without prior written approval. Requests must be emailed to [email protected] and include the purpose, concept, and proposed design.
Promotional booths, exhibition stands, pop-up displays, temporary vendor structures, and unauthorised third-party vendors are not permitted anywhere on the premises, whether for commercial or non-commercial purposes. Bookings must operate only through approved studio arrangements. The sole general exception is one official event or client standing banner placed near the studio entrance, no more than 100 cm wide, provided it relates directly to the approved booking, causes no damage, and does not obstruct access, traffic flow, or fire exits. Unauthorised structures, displays, or vendors must be removed immediately. Failure to comply may result in termination of the booking without refund.
Sponsored goods, merchandise, food, beverages, or branded items supplied by external partners may not be worn, displayed, opened, or consumed within the premises during the event. They may be distributed only as sealed goodie bags when guests depart. A breach may result in immediate suspension or termination of event activities.
Site visits and surveys must be scheduled in advance; walk-ins are not permitted. Visits are subject to studio availability and are normally arranged during gaps or non-operational hours to protect the privacy and productivity of confirmed clients. Gripastudio may reschedule or cancel a visit that conflicts with a booking. Each prospective client or project is entitled to one visit only, limited to 30 minutes and three client representatives unless otherwise agreed in writing. Photography or video is prohibited while another client is using the space. When vacant, photography solely for technical planning may be allowed with prior consent. Surveys are for spatial evaluation only. Testing add-ons or technical equipment, including projectors, lighting, and sound systems, is not permitted during a survey; full technical checks must take place within the client's booked hours. Visitors must comply with all house rules, including smoking, food and drink, and footwear requirements.
Access begins at the confirmed booking time shown on the StudioPass. Before opening the studio, our crew will prepare the space, complete routine cleaning, and arrange approved add-ons.
You and your appointed personnel must use great care when loading, unloading, and handling heavy or bulky items. Prior written approval is required before significant decoration, alteration, or movement of fixed facilities. Decorations or objects that may damage floors, walls, mirrors, windows, doors, curtains, screens, or other surfaces are prohibited, including sticking, fastening, or placing materials in a damaging manner. Any breach may result in immediate damage charges. Chemicals, toxic substances, flammable materials, hazardous materials, candles, and incense may not be used or stored on the premises. You are responsible for all damage, restoration, and cleaning costs resulting from a breach.
You are responsible for the conduct, competence, and supervision of every vendor, operator, engineer, contractor, or other third party appointed by you. You agree to indemnify Gripastudio from claims arising from their activities. You are liable for negligence, misuse, damage, or failure involving Gripastudio facilities, art, architectural features, or technical equipment caused by your appointed parties. Gripastudio may require evidence that an operator or engineer is qualified and familiar with the relevant equipment. All third-party activity must comply with our rules and applicable law. Gripastudio is not liable for damage, injury, delay, or failure caused by your appointed third parties.
All significant equipment brought to the premises must be declared and approved in advance, particularly equipment drawing more than 300 watts. Gripastudio may prohibit equipment that is undeclared, high-wattage, unsafe, incompatible, or likely to endanger the building's electrical system. Unapproved devices must not be connected to any power source. You are responsible for circuit overload, power interruption, fire, equipment failure, or damage to facilities or building infrastructure caused by undeclared, incompatible, or negligently used client-supplied equipment. Associated repair and recovery costs are chargeable to you.
You are responsible for the governance, security, safety, order, and overall conduct of your event and its surroundings. Activities, content, speech, performances, materials, and displays must comply with applicable law, regulation, ethics, and social norms. Sound must remain within limits set by Gripastudio, the building, and local regulation. Gripastudio may reduce or stop audio at any time where it disturbs other tenants, patrons, neighbours, or operations. Repeated or serious breaches, particularly involving sound or public disturbance, may result in immediate termination without refund.
As host or PIC, you are the single point of responsibility for all invited guests and patrons. You must inform them of, and ensure their compliance with, studio rules, parking limitations, the trash-free policy, common-space etiquette, and respect for other users. Complaints or issues raised by your guests about their experience will be referred to you; Gripastudio is not required to mediate directly with individual guests. Any charge, penalty, liability, damage, or loss caused by your guests is borne by you as the contracting party.
All activity, including cleaning, tear-down, and final loading-out, must finish within the confirmed booking period. The studio must be fully vacated by the end time shown on the StudioPass and left clean, orderly, trash-free, and in the condition in which it was received. Please check all belongings before departure. Overstay will be charged as at least one additional rental hour. Where delay disrupts or prevents access for a subsequent event, Gripastudio may impose an additional delay penalty reflecting the severity of the operational impact.
After the event, our crew will inspect the premises for left items, damage, material loss, excessive wear, inconsistency, or specialised cleaning needs, including those arising from loading, unloading, and decoration. Gripastudio may charge the client for repair, replacement, restoration, cleaning, or loss. Charges will be assessed by management based on the condition, required work, and operational impact. They must be paid within the timeframe stated by management and, once supported by the inspection and cost assessment, are final and non-negotiable.
Gripastudio does not provide temporary, overnight, or long-term storage or safekeeping. All belongings and equipment must be removed by the end of the booking. Nothing may be left unattended in common areas or outside the booked studio. Gripastudio will not receive or sign for deliveries on your behalf before, during, or after the event. Client, guest, and vendor property remains at the owner's risk, whether inside the premises, in the parking area, or in an unauthorised location. Gripastudio is not responsible for loss, theft, damage, or deterioration except where liability cannot lawfully be excluded.
Items found after an event will be kept on a best-effort basis for up to seven days, after which they may be donated or disposed of. Items are stored in the condition in which they were found, without warranty. Gripastudio is not liable if an item deteriorates or is released to a person who is not the rightful owner, as we do not undertake formal identity or ownership verification. Lost-and-found claims, whether for the client or a guest, must be submitted or acknowledged by the client/PIC. Reasonable proof of ownership may be requested, but its submission does not create a guarantee of condition or safe return. Gripastudio will not process claims submitted directly by guests or patrons without the client's involvement.
Gripastudio is committed to operating as an environmentally conscious venue. We invite clients and guests to support our 'Be the Solution, Not the Pollution' initiative by keeping the studio and surrounding areas clean and comfortable and by reducing single-use plastics where possible. All waste generated by the event is the client's responsibility and must be removed from the premises at departure. Waste left behind, or a space returned in an unsatisfactory condition, will result in specialised cleaning and disposal charges assessed by management.
Hallways, stairs, toilets, lifts, prayer rooms, and other shared areas are public spaces. Clients and guests must remain considerate, keep entrances and circulation routes clear, avoid shouting or running, maintain low noise levels, and respect boundaries and concurrent visitors. Decoration, alteration, or movement of property in common areas requires prior written approval.
The client must inform and remind all guests that food and beverages - including items used for documentation, staging, or props - are prohibited inside studios and in areas marked 'No Food/Drinks', except for plain or mineral water. Smoking, vaping, and e-cigarettes are permitted only in designated outdoor areas under the SimbaTree and in the car park. All other areas are smoke-free. A violation is a material breach and may result in immediate termination without refund, together with cleaning or damage charges.
Gripastudio is home to Bruno Cafe in the Park, our authorised food and beverage provider. Clients and guests are strongly encouraged to source food and drinks from Bruno Cafe, particularly when using cafe-designated seating. Outside food and beverages may not be brought into or consumed in GlassLounge, SimbaTree, or the Workspace area. A breach will result in an Outside Food/Catering Fee determined by management.
Outside food and beverages may be consumed only in designated common areas: UpperDeck, when StudioOne is booked and only during the booking hours; Pantry; Poolside; NineForward; and the car park. Only light snacks and pre-packaged food are generally permitted. Outside food remains prohibited in GlassLounge, SimbaTree, and the Workspace. Permitted areas must be returned as found, clean and free of all leftovers, bottles, wrappers, and debris. Failure to remove waste will result in a cleaning charge.
The event host is solely responsible for the quality, safety, hygiene, handling, and distribution of all food and beverages not supplied by Gripastudio or Bruno Cafe. Gripastudio is not liable for illness, allergy, adverse reaction, injury, loss, or damage arising from outside food or beverages.
Alcohol, illegal drugs, prohibited substances, and weapons may not be used, distributed, stored, or possessed anywhere on the premises by clients, guests, or vendors. Gripastudio applies a zero-tolerance policy and may report any detected or suspected offence to the relevant authorities. A violation is an immediate material breach and will result in termination without refund. The client remains responsible for all resulting legal consequences and liabilities.
Gripastudio is generally pet-friendly in outdoor and specifically designated areas. Pets are not permitted inside studios, kitchens, toilets, or indoor common areas unless management gives prior written approval. Pets must be supervised and kept securely on a leash or in a suitable carrier. Owners must immediately clean and remove pet waste and are responsible for property damage, injury, or disruption caused by their pets. Gripastudio may require the immediate removal of an animal considered aggressive, unsafe, or disruptive, without changing the client's payment or booking obligations.
Parking is free but limited and is reserved for Gripastudio and Bruno Cafe hosts and guests. Drivers must slow down, yield to pedestrians, observe signs, avoid honking, turn off engines while parked, and secure unattended vehicles. EV and priority spaces may be used only by authorised vehicles. Gripastudio cannot guarantee a space; carpooling, public transport, and drop-off services are encouraged. Gripastudio does not provide valet parking, crew may not be available to assist, and parking tips are not accepted. Vehicles and belongings are parked entirely at the owner's risk. Gripastudio is not responsible for theft, loss, or damage. Vehicles parked without authorisation, obstructing access, or breaching the rules may be wheel-locked, chained, or towed at the owner's expense and risk.
By entering the premises, you (i) consent to monitoring and recording by CCTV for security and operational purposes, and (ii) agree that any recordings made by CCTV in the premises are sole property of Gripastudio. Footage will be retained for a reasonable period and protected through practical confidentiality and security measures. You acknowledge and agree that: (i) Gripastudio will not disclose CCTV recordings to any parties except where required by law or an official law-enforcement request; (ii) Gripastudio does not guarantee continuous CCTV operation, the completeness or accuracy of footage, or prevention of incidents, and is not liable for loss or claims arising from system failure or reliance on the system, except where liability cannot lawfully be excluded.
To the extent permitted by the law, you agree to indemnify and hold harmless Gripastudio, its management, crew, operators, and authorised representatives from any claims, losses, liabilities, costs, or expenses arising from such CCTV monitoring and recording.
Public Wi-Fi is provided for lawful use. Users must not engage in unlawful, harmful, offensive, infringing, or disruptive activity, including unauthorised distribution or consumption of copyrighted material or conduct that interferes with the network or other users. Gripastudio may monitor network performance and may modify, suspend, or discontinue access without notice. Users are responsible for protecting their own devices, data, and communications. Gripastudio does not guarantee security, privacy, speed, availability, or uninterrupted service and is not liable for related losses except where liability cannot lawfully be excluded.
Each studio is equipped with a HEPA air purifier to support air quality. Anyone who feels unwell or displays symptoms of illness is strongly requested to wear a mask throughout the event and maintain appropriate distance. The host is responsible for monitoring guest wellness and ensuring known unwell guests follow protective measures. Gripastudio may ask a visibly unwell person to isolate or leave where their presence presents an unacceptable health or safety risk.
Gripastudio is located within a residential compound. Clients and guests must respect other users, our crew, and neighbouring residents and must avoid nuisance or disturbance. Standard operating hours are 08:00-20:00. An event may occasionally be approved to begin at 07:00 or end as late as 21:30, but noise must remain controlled throughout. Strict silence applies after 22:00, no event activity is permitted after 21:30, and everyone must leave quietly and promptly after the event.
Gripastudio maintains a whistleblowing process for guests, patrons, and visitors to report wrongdoing, harassment, threats, safety breaches, or unethical conduct. Reports are handled carefully, seriously, and confidentially. Reporting channels, procedures, and available protections are published on our official website.
Use of the swimming pool and Poolside area is entirely at the user's own risk. No lifeguard is on duty. Gripastudio accepts no liability for accident, injury, fatality, or health issue arising from pool use except where liability cannot lawfully be excluded. The pool may be used only by authorised individuals with adequate swimming ability and water-safety awareness. Children and weak swimmers must be continuously supervised by a responsible adult. Users must shower or rinse before entry and wear appropriate swimwear. Poolside rules include no diving, running, rough play, sharp objects, smoking, food or beverages, alcohol, or pets. The client agrees to indemnify, defend, and hold harmless Gripastudio, the pool owner, and operator from claims, damages, liabilities, and expenses, including legal fees, arising from the client's or guests' use of the pool and Poolside area.
All content created, produced, recorded, or published at, or in relation to, Gripastudio, must comply with applicable law, regulation, ethics, social norms, and industry standards. The venue and objects within it, including architecture, art, music, and fixed decor, may be protected by intellectual property rights belonging to Gripastudio or third parties. The client is responsible for ensuring that any content creation does not infringe those rights. Commercial production or recording is not permitted without prior written approval. An approved commercial shoot must declare the nature and intended use of the content, crew size, equipment, and planned activities. Unapproved commercial activity may be stopped immediately without refund and may attract additional commercial-production fees determined by management. Clients must respect the privacy of tenants, clients, guests, hosts, and crew and may not record them without explicit written permission. A breach may lead to cancellation, legal action, penalty charges, and a request to remove or take down the content from any platform.
Drones may not be operated on, over, or inside any part of the premises without explicit prior written approval. Approved operators must comply with all national and local rules and remain solely responsible for legal compliance. Gripastudio may approve or refuse a request based on safety, privacy, noise, and property-risk considerations. Gripastudio is not liable for injury, loss, or damage arising from unauthorised or negligent drone activity. The client and operator are responsible for all injury or damage caused by the drone.
Gripastudio will make reasonable efforts to continue service during a power failure or other interruption, although air conditioning, lighting, Wi-Fi, utilities, and amenities may be reduced or unavailable. Gripastudio does not guarantee uninterrupted or error-free service and are not liable for loss of time, quality, experience, cost, inconvenience, damage, or other loss resulting from service interruption or from delay or failure caused by circumstances beyond our reasonable control, including natural disaster, war, government restriction, pandemic, strike, utility failure, or other unforeseen event (Force Majeure). During Force Majeure, affected obligations are suspended for the duration of the event, and Gripastudio will use reasonable efforts to resume normal operations.
Gripastudio will normally seek practical cooperation and may give instructions, require corrective action, impose applicable charges, limit an activity, suspend part of an event, or terminate a booking depending on the nature and seriousness of a breach. Where a breach creates immediate safety, legal, operational, reputational, or property risk, action may be taken without prior warning.
Gripastudio may immediately flag, permanently blacklist, and deny future access to a client, PIC, institution, representative, recurring organiser, or affiliated party who demonstrates gross negligence, serious misconduct, or a gross lack of respect for Gripastudio rules, safety standards, crew, facilities, or other patrons.
Relevant conduct includes deliberate or reckless disregard of written or verbal instructions; repeated or intentional safety or operational breaches; abusive, intimidating, or threatening behaviour toward crew, vendors, or patrons; unauthorised use, alteration, or misuse of facilities or equipment; actions endangering people or property; conduct materially disrupting operations or damaging Gripastudio's reputation; and false, misleading, incomplete, or materially inaccurate information concerning the event, production scope, equipment, crew size, commercial purpose, or identity, role, or profile of the client, PIC, or organising entity.
In serious cases, blacklisting may be imposed immediately, permanently, without prior notice, and without an opportunity to cure. Gripastudio is not required to give a warning or detailed explanation where doing so is inappropriate or impracticable. Current or future bookings may be cancelled without refund. Outstanding charges, penalties, damage claims, and other liabilities remain payable in full.
References to 'you', 'client', 'host', or 'PIC' mean the primary contracting party and, where applicable, its authorised representative. Responsibility extends to guests, attendees, crew, vendors, contractors, operators, and other persons admitted or appointed by that party.
Where these Terms and Conditions allow Gripastudio management to assess a charge, approve an exception, determine operational impact, or take enforcement action, that discretion must be exercised in good faith for safety, legal compliance, property protection, operational continuity, or the fair use of shared premises.
A delay or failure by Gripastudio to enforce a provision does not waive that provision or prevent later enforcement.
If any provision is found invalid or unenforceable, the remaining provisions continue in effect to the fullest extent permitted by law.
Questions, notices, booking changes, cancellations, and claims should be submitted to [email protected] or through the applicable client dashboard.
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