Privacy Policy

    Gripastudio Privacy Policy

    Effective Date: 20 June 2020 Updated as of: 7 August 2026

    1. Introduction

    Welcome to Gripastudio. We are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal data.

    This Privacy Policy applies to all interactions with Gripastudio's ecosystem, including:

    • Gripastudio.com
    • Studio bookings and online reservation systems
    • WhatsApp automation flows
    • GripaRadio and related digital services
    • In-studio services, events, and community activities

    By using any Gripastudio service, you agree to the practices outlined in this policy.

    2. Information We Collect

    We collect information to operate efficiently, deliver our services, ensure security, and provide a personalized experience. This includes:

    a. Personal Information

    Collected when you make a booking, create an account, or communicate with us:

    • Full name
    • Email address
    • Phone number
    • Government-issued ID
    • Address (if needed for invoicing)
    • Company details (for corporate bookings)
    • Tax documentation (e.g., withholding slip uploads)
    • Payment details (processed securely through third-party processors)
    • Booking history and studio usage

    b. Service & Operational Information

    Aligned with our Terms and Conditions:

    • Event details (studio name, guest count, category of event)
    • Booking-related notes
    • Attendance estimates
    • Uploaded files required for verification (e.g., tax slips, proof of payment)

    c. Non-Personal / Technical Information

    Automatically collected when you visit our website or use our digital services:

    • IP address
    • Browser type, operating system, and device information
    • Session data, timestamps, and access times
    • Referral source and pages entered/exited
    • Approximate geographic location (derived from IP address)
    • Cookies, pixels, tags, and similar tracking technologies
    • Usage analytics (pages viewed, click behaviour, scroll depth, time on page, traffic patterns)

    d. In-Studio Safety Information

    To ensure operational safety and security at Gripastudio premises:

    • CCTV footage with audio (monitored for safety and security)
    • Entry logs for major events or high-traffic days

    3. Cookies and Tracking Technologies

    Like most websites, Gripastudio.com and our digital services use cookies and similar tracking technologies to operate the site, understand how it is used, and improve our services. These generally fall into the following categories:

    • Essential/strictly necessary cookies — required for core site functionality, such as booking forms, session management, and security.
    • Performance and analytics cookies — help us understand how visitors use our website (e.g., via analytics tools) so we can improve navigation, content, and performance.
    • Functionality cookies — remember your preferences (e.g., language, previously entered booking details) to improve your experience on return visits.
    • Advertising/marketing cookies — if used, help us measure the effectiveness of our promotional content and, where applicable, show relevant Gripastudio updates on other platforms. We do not sell the data collected through these cookies to third parties.

    You can control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our booking system or website.

    4. How We Use Your Information

    We use your data to ensure smooth operations, enhance experiences, and maintain safety across the entire Gripastudio ecosystem.

    a. Service Delivery

    • Processing bookings and payments
    • Managing studio availability and schedules
    • Verifying documentation
    • Providing access to GripaRadio and related digital services
    • Sending booking confirmations, reminders, and operational updates

    b. Communication

    • Important updates related to your bookings
    • Operational announcements
    • Optional newsletters or promotional content (you may opt out at any time)

    c. Personalization

    • Tailoring content and recommendations
    • Improving ease of use across our digital touchpoints
    • Enhancing GripaRadio experiences and creative tools

    d. Safety & Compliance

    • Security monitoring
    • Fraud prevention
    • Enforcement of the Gripastudio Terms & Conditions
    • Compliance with legal obligations

    e. Improvement of Gripastudio Services

    • Service enhancement based on analytics
    • Website and system optimization
    • Feedback-based improvements

    5. Sharing Your Information

    We do not sell your data. We only share information under these circumstances:

    a. Service Providers

    Trusted partners that support our operations, such as payment gateways, cloud storage providers, website hosting, analytics tools, and communication platforms (e.g., WhatsApp automation providers). These providers are only permitted to use your data to perform services on our behalf.

    b. Legal & Compliance

    When required by law, a valid court order, or a lawful government request, or to protect the rights, property, or safety of Gripastudio, our crew, our management, or our users.

    c. Business Transfers

    In case of merger, acquisition, restructuring, or asset transfer.

    d. With Your Consent

    Whenever you explicitly authorize us to share your data.

    6. Data Security

    We implement reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or loss. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

    7. Data Retention

    We retain your information for as long as necessary to fulfil the purposes described in this policy, or longer if required by law (for example: taxation, financial audits, CCTV retention requirements, or other legal obligations).

    8. Your Rights

    Subject to applicable law, including Indonesia's Personal Data Protection Law (Undang-Undang Perlindungan Data Pribadi, UU PDP No. 27/2022), you may request at any time:

    • Access to your personal data
    • Correction or updates to your information
    • Deletion of your data (subject to legal requirements)
    • Withdrawal of previously given consent, where processing is based on consent
    • Opt-out of promotional communications and non-essential tracking

    To exercise these rights, contact us at: [email protected]

    9. Children's Privacy

    Gripastudio services are not intended for individuals under the age of 21. We do not knowingly collect personal information from children under 21. If we become aware that we have inadvertently collected such information, we will take reasonable steps to delete it.

    10. International Transfers

    Some service providers may store or process data in locations outside your home country. Where this occurs, we take reasonable steps to ensure appropriate protection measures are in place in accordance with applicable laws.

    11. Updates to This Privacy Policy

    We may revise this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. Updates will be posted on our website with a revised "Updated as of" date. Continued use of any Gripastudio service after an update indicates acceptance of the revised policy.

    12. Contact Us

    Questions, concerns, or requests regarding this Privacy Policy or your personal data should be directed to: [email protected]